Terms of Service

Ariveno Terms of Service

Terms of the electronic provision of Ariveno, contract formation and termination, payments, complaints and switching providers.

Version 2026-09-07-beta.10 · effective from

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Version: 2026-09-07-beta.10 Effective date: from the publication of this version and its acceptance by the Customer Operator: Brillnet Piotr Adamski, ul. Henryka Sienkiewicza 73/6, 90-057 Łódź, NIP 7321779060, REGON 101551294 Contact: support@ariveno.com

This English translation is provided for convenience. The binding text of this document is the Polish original of the same version (2026-09-07-beta.10), available at https://ariveno.pl/legal/terms.

1. Scope of the Terms

  1. These Terms set out the rules for the electronic provision of the Ariveno service, the conclusion and termination of the agreement, payments, complaints, liability, switching providers, and the use of beta features.
  2. The Service is intended exclusively for entrepreneurs and other organisations operating a salon or a similar service business. It is not offered to consumers.
  3. The person creating an organisation or accepting these Terms declares that:
    1. they act on behalf of the Customer and hold the appropriate authorisation;
    2. the Customer's use of Ariveno is of a professional nature;
    3. the registration data provided is true and up to date.
  4. The Terms are made available free of charge before the conclusion of the agreement, in a form that allows them to be stored and reproduced.
  5. The following form an integral part of the package: the Privacy Policy, the Data Processing Agreement, the List of Sub-processors and — during the beta period — the Beta Terms.

2. Definitions

  1. Ariveno or the Service — a SaaS service available through the website and the web/PWA panel, used for managing bookings and the operation of a salon.
  2. Operator — Brillnet Piotr Adamski, details as stated above.
  3. Customer — the entrepreneur or organisation for whose benefit an organisation has been created in Ariveno.
  4. User — a natural person using the Customer's account, in particular an owner, manager or team member.
  5. Salon Client — a person booking or using the Customer's services; they are not a party to the agreement for Ariveno.
  6. Organisation — the separated environment of a single Customer for a single location.
  7. Plan — a subscription variant specifying the price, billing period and limits.
  8. Trial Period — the first 14 days of the Customer's first subscription without the subscription fee being charged, in accordance with Section 8; it does not renew after the deletion of the Organisation or upon a subsequent purchase.
  9. Customer Data — data, content, files and settings entered into Ariveno by the Customer or on the Customer's behalf.
  10. Panel — the authenticated part of Ariveno intended for Users.
  11. Booking Page — the public page through which a Salon Client may make a booking without creating an account.
  12. Business Days — days from Monday to Friday, excluding statutory public holidays in Poland.

3. Features and Limits of the Service

  1. Ariveno may include:
    1. configuration of services, resources, stages, the team and working hours;
    2. the schedule and appointment handling;
    3. public bookings without a Salon Client account;
    4. a waiting list;
    5. a minimal Salon Client record and appointment history;
    6. transactional e-mail messages;
    7. optional SMS messages via the Customer's own SMSAPI account;
    8. private ICS calendar feeds;
    9. reports, data import and export;
    10. privacy features, handling of data subject requests and an audit trail;
    11. subscription and invoice handling and integration with KSeF (the Polish National e-Invoicing System).
  2. The Service does not include, unless the Operator expressly introduces them in a future version:
    1. a marketplace, intermediation in the sale of the salon's services, or commission on bookings;
    2. the collection of payments from Salon Clients by Ariveno;
    3. a POS system, fiscal cash register, inventory management, retail sales, payroll, or settlement of employee commissions;
    4. marketing campaigns, newsletters, a loyalty programme or WhatsApp;
    5. native mobile applications;
    6. two-way synchronisation with Google, Outlook or Apple, or the reading of Users' private calendars;
    7. features intended for medical data or health data;
    8. freely configurable roles beyond the roles provided by Ariveno.
  3. Ariveno is not a medical records system. The Customer may not enter health data, diagnoses, medical contraindications or other special categories of data under Article 9 GDPR.
  4. The Operator may improve the interface and features, provided that this does not deprive the Customer of a material part of the paid-for Service. A material limitation requires prior notice.

4. Technical Requirements

  1. To use Ariveno, the following are required:
    1. a current version of a commonly used browser with JavaScript, cookies and TLS encryption enabled;
    2. a stable Internet connection;
    3. an active e-mail address;
    4. a device capable of displaying a responsive web application;
    5. for SMS — an active SMSAPI account paid for by the Customer and its correct configuration;
    6. for billing — a payment method supported by Stripe.
  2. Ariveno may operate as a PWA but is not a native application. Offline access to operational data is not guaranteed.
  3. The Customer is responsible for their devices, connection, e-mail, operating system and the security of their own environment.

5. Registration and Account Security

  1. The agreement is concluded when an authorised person:
    1. correctly completes the registration and the organisation details;
    2. accepts the required documents in their current version;
    3. confirms their authorisation and the professional nature of the use;
    4. creates an account and activates the organisation.
  2. The Operator records the version, time, account, organisation, source and the declaration of authorisation associated with the acceptance.
  3. The User is obliged to protect their login credentials, use a unique password and not share the account with other persons.
  4. The Customer manages User access, revokes access from persons whose cooperation has ended, and periodically verifies membership.
  5. A suspected account takeover must be reported without delay to security@ariveno.com.
  6. The Operator may require re-authentication or temporarily restrict access where this is necessary to protect the Service, the Customer or other persons.

6. Customer Obligations and Prohibited Content

  1. The Customer uses Ariveno in accordance with the law, these Terms and the Operator's documented instructions.
  2. The Customer is responsible for:
    1. the lawfulness and correctness of the Customer Data;
    2. properly informing Salon Clients about data processing;
    3. having a legal basis for the messages sent and the bookings made;
    4. the configuration of retention, permissions, working hours, services and resources;
    5. the performance of the salon's services and relations with Salon Clients;
    6. regularly exporting the data required by their own business continuity procedures.
  3. It is prohibited to:
    1. provide unlawful content, content infringing third-party rights, malicious code, or data obtained without a legal basis;
    2. enter special categories of data referred to in Section 3.3;
    3. circumvent limits, safeguards, organisation isolation or billing mechanisms;
    4. test vulnerabilities without the Operator's prior written consent;
    5. send bulk spam, marketing, or messages unrelated to the handling of an appointment;
    6. resell, sublicense or make Ariveno available as one's own service without the Operator's consent;
    7. use the Service to act to the detriment of the Operator, its providers or other Customers.
  4. The Operator may block unlawful content or access to an extent proportionate to the risk. Where circumstances permit, it will inform the Customer of the reason and the way to restore compliance.

7. Data and Privacy

  1. With respect to account, billing, security and contact data, the Operator acts as a controller in accordance with the Privacy Policy.
  2. With respect to Salon Client data and other data entered by the Customer, the Operator acts as a processor and the Customer as the controller. The rules are set out in the Data Processing Agreement.
  3. A Salon Client does not need to create an account in Ariveno. The Customer is responsible for their own information notice on the Booking Page and at the salon.
  4. The Operator does not sell Customer Data and does not use it for its own marketing or for training artificial intelligence models.
  5. The current list of sub-processors forms part of the legal package. The details of changes and objections are set out in the Data Processing Agreement.

8. Trial Period and Payments

  1. The current public offer includes:
    1. for a Customer from Poland — monthly plan: PLN 99 net per month;
    2. for a Customer from Poland — annual plan: PLN 990 net per year;
    3. for a Customer from another European Union country — monthly plan: EUR 19.90 net per month;
    4. for a Customer from another European Union country — annual plan: EUR 199.00 net per year;
    5. one location and up to 16 active persons in each organisation;
    6. no Ariveno commission on bookings.
  2. The EUR offer is available only to a business from a European Union country other than Poland that provides a valid EU VAT number. Reverse charge applies to the cross-border B2B supply of the Service; the amount payable equals the net price. The offer does not cover countries outside the European Union.
  3. A new Customer may receive one 14-day Trial Period for their first subscription. A payment method is required at registration, but the subscription fee is not charged before the end of the trial period. Deleting the Organisation, creating another Organisation or making a repeat purchase does not restore or start another Trial Period.
  4. The Operator sends a reminder message three days before the planned first charge. Non-delivery of the message for reasons beyond the Operator's control does not extend the trial period if the date was visible in the ordering process or in the Panel.
  5. If the Customer does not cancel the Plan before the end of the trial period, Stripe will charge the indicated payment method in accordance with the selected Plan.
  6. The subscription renews automatically for subsequent billing periods until cancelled. The Customer may request cancellation in the Panel; it takes effect at the end of the paid-for period, unless mandatory law or Section 13 provides otherwise.
  7. Card payments are handled by Stripe. The Operator does not store full card details.
  8. A failed payment may result in arrears status and the restriction of paid features after the Customer has been informed and given the opportunity to update the payment method. The Operator does not accept any specific grace period unless one has been indicated in the Panel or in a separate offer.
  9. Invoices are made available electronically. KSeF support also depends on the availability and rules of the system operated by the Ministerstwo Finansów (the Polish Ministry of Finance).
  10. SMSAPI usage fees are billed directly by the provider chosen by the Customer and are not included in the Ariveno subscription.
  11. A price change takes effect no earlier than 30 days after notification and from the next billing period. The Customer may cancel before it takes effect.
  12. An active subscription provides one slot for one Organisation. After the Organisation has been retired and permanently deleted, the Customer may assign that slot to a new Organisation without going through Stripe Checkout again; the current Plan, billing status and use of the Trial Period remain unchanged.

9. Availability, Maintenance and Support

  1. The Operator maintains a monthly availability target of 99.5%. This is an operational target, not a guaranteed SLA or a basis for automatic discounts.
  2. Availability does not include, in particular:
    1. announced maintenance work;
    2. failures of the Internet, devices or services under the Customer's control;
    3. failures of external providers beyond the Operator's reasonable control;
    4. the Customer's actions, abuse, force majeure and necessary security interventions.
  3. The Operator may carry out planned work. Where practicable, it gives advance notice of work expected to materially affect the Service.
  4. Standard support operates on Business Days between 8:00 and 16:00 Europe/Warsaw time. A first response is provided by the end of the next Business Day.
  5. Security incidents may be reported around the clock to security@ariveno.com; the address does not imply a guarantee of a round-the-clock response.

10. Backups, Export and Retention

  1. For the standard configuration, the Operator applies:
    1. a target RPO of up to 24 hours;
    2. a target RTO of up to 8 hours;
    3. the technical ability to restore D1 for up to 30 days;
    4. rotation of R2 object copies for up to 35 days.
  2. The parameters in paragraph 1 are operational targets, not a guarantee of recovering every change or file.
  3. The basic recovery mechanisms operate within the same cloud provider's infrastructure and do not constitute a full disaster recovery plan in a separate provider account.
  4. The Customer may export data to the extent made available in the Panel. The export is prepared in a private resource and is accessible via a short-lived token.
  5. The default retention of Salon Client data is 180 days from the last completed appointment. The Customer may configure a period between 30 and 3650 days, taking into account applicable law and their own purposes. The active value indicated in the Panel for a given organisation is the binding configuration of its retention process and may differ from the default value.
  6. After the subscription ends:
    1. for 30 days the Customer has read-only and export access;
    2. after 30 days, access is closed;
    3. operational data, resources and the organisation's associations are deleted no later than after 90 days, unless the Customer and the Operator agree a different date or the law requires the data to be retained;
    4. encrypted or locked copies rotate in accordance with the technical windows, without being restored to normal use.

11. Intellectual Property

  1. The Operator and its licensors retain the rights to Ariveno, the code, the interface, the documentation, the marks and the technical components.
  2. For the term of the agreement, the Operator grants the Customer a non-exclusive, non-transferable right to use Ariveno for the Customer's own professional needs and within the scope of the Plan.
  3. The Customer retains the rights to the Customer Data. The Customer grants the Operator a limited right to host, reproduce, transmit and technically transform that data solely for the purpose of performing the agreement.
  4. The Customer's feedback and suggestions may be used free of charge for the development of Ariveno, provided they do not disclose the Customer's secrets or personal data.
  5. The Customer may not copy, decompile or attempt to reverse engineer the code, except in cases that cannot be excluded by law.

12. Liability

  1. Each party is liable for non-performance or improper performance of the agreement under the rules of Polish law, with the modifications below.
  2. To the extent permitted by law, the Operator is not liable for lost profits, loss of reputation or indirect damage.
  3. The Operator's aggregate liability arising from or related to the agreement is limited to the net amount paid by the Customer for Ariveno in the 12 months preceding the event or, if the agreement has lasted for a shorter period, over its entire term.
  4. The limitations do not apply to damage caused intentionally or to liability that cannot be limited under mandatory law.
  5. The Operator is not liable for:
    1. the content, lawfulness and quality of the services provided by the Customer;
    2. incorrect schedules, prices, settings, permissions or messages configured by the Customer;
    3. the operation of Stripe, SMSAPI, KSeF, the Customer's mailbox or the Customer's connection, beyond the scope for which the Operator is responsible under the law;
    4. loss of data that the Customer could reasonably have avoided by using the available export, unless it results from a breach of the Operator's obligations.
  6. The Customer notifies the Operator of a claim without undue delay and cooperates in mitigating the consequences.

13. Switching Providers and Data Portability

  1. The Customer may at any time request, via support@ariveno.com:
    1. switching to another data processing service;
    2. transferring the data to the Customer's own infrastructure;
    3. deletion of the data without switching providers.
  2. The Operator initiates the procedure without undue delay. The notice period for initiating the switch will not exceed two months and is, as a standard, 30 days or less.
  3. The standard transition period is no more than 30 days. During this time, the Operator:
    1. ensures the continuity of the functions covered by the agreement to the necessary extent;
    2. provides reasonable assistance, security and access to the export;
    3. informs about known risks affecting continuity.
  4. If completing the switch within 30 days is technically unfeasible, the Operator will, within 14 Business Days, indicate the reason and an alternative period, not longer than seven months. The Customer may extend the transition period once, by a period they consider appropriate.
  5. The export covers data and digital assets capable of being transferred, in particular:
    1. data of the organisation, team, services, resources, stages and salon settings;
    2. schedules, bookings, appointments, the waiting list and Salon Client data;
    3. available preferences, consents, reports and the Customer's audit trail;
    4. files and photos belonging to the Customer.
  6. The standard format is a ZIP archive containing CSV files, a secure JSON of settings and the original files. The Operator may add other commonly used formats.
  7. The export does not include source code, binaries, the Operator's technical secrets, provider secrets, internal security mechanisms, other Customers' data, platform-wide logs, or aggregated data not attributable exclusively to the Customer. The exclusions may not effectively prevent the switch.
  8. The Customer has at least 30 days after the transition period to download the data. After that period, or after confirmation of a successful switch, the data is deleted in accordance with Section 10.6; the Customer agrees that full operational deletion may take up to 90 days and that locked copies rotate within the described windows.
  9. The standard export and reasonable assistance with the switch are free of charge. Bespoke work going beyond these obligations may require a separate order, where permitted by law.
  10. The agreement concerning the Service covered by the switch ends upon the effective completion of the switch or, in the case of a deletion request, upon the expiry of the applicable notice period. Unused fees for the period after termination are refunded proportionately where the obligation to refund arises from the law or from an express agreement with the Customer.

14. Suspension and Termination of the Agreement

  1. The Customer may cancel the Plan at any time in accordance with Section 8.6.
  2. The Operator may suspend all or part of the Service where:
    1. a payment remains overdue after attempts to clarify it;
    2. the use violates the law, these Terms, security or third-party rights;
    3. it is required by an authority or necessary to contain an incident.
  3. Suspension is proportionate. The Operator states the reason and the conditions for reinstatement, unless prohibited by law or prevented by security considerations.
  4. Either party may terminate the agreement with immediate effect if the other party materially breaches it and fails to remedy the breach within a reasonable period indicated in a notice to remedy, and in the case of an irremediable breach — without an additional period.
  5. After termination, the export, retention and deletion rules in Sections 10 and 13 apply.

15. Complaints

  1. A complaint may be submitted to support@ariveno.com.
  2. The submission should include the organisation's name, the reporter's e-mail address, a description of the problem, the date of occurrence and the expected resolution. Passwords, keys or unnecessary Salon Client data should not be sent.
  3. The Operator confirms receipt and handles the complaint no later than within 14 days, and a particularly complex case within 30 days after informing the Customer of the reason and the new deadline.
  4. The response is sent electronically.
  5. A complaint does not exclude the right to pursue claims before the competent court.

16. Changes to the Documents

  1. The Operator may amend the documents due to changes in the law, security, providers, features, the price or the Service model.
  2. It informs about a material change by e-mail or in the Panel before it takes effect. A price change is subject to the time limit in Section 8.11, and a change of sub-processor to the Data Processing Agreement.
  3. If a change materially affects the Customer's rights or obligations, the Operator requires re-acceptance. A refusal to accept allows the agreement to be terminated before the change takes effect.
  4. Changes required immediately by law or in order to remove an urgent security risk may take effect sooner; the Operator explains the reason.
  5. Archived versions remain available on request.

17. Final Provisions

  1. The agreement is governed by Polish law.
  2. Disputes will be resolved by the court having jurisdiction over the Operator's registered office, unless mandatory law requires a different jurisdiction.
  3. An assignment of the agreement by the Customer requires the Operator's prior consent, which will not be withheld without reasonable cause. The Operator may assign the agreement in connection with a transformation, or the sale of the business or the Service, provided that the Customer's rights are preserved.
  4. The invalidity of a single provision does not affect the remaining provisions. The parties will replace it with a provision as close as possible to its economic purpose and compliant with the law.
  5. A failure to exercise a right does not constitute a waiver of that right.
  6. In matters concerning personal data, the Data Processing Agreement prevails, and in matters concerning the beta period — the Beta Terms. In all other respects, these Terms prevail.